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Debt Collection 101

By Michael Dennis

Delinquent customers find it easier to deflect criticism of their company's payment problems if they hear the same approach from debt collectors every time. It is important to give your collection staff new ideas and new approaches to collection that are unique enough to get the customer's attention without being unprofessional. Here are some collection techniques to consider:

Not every technique works every time with every customer…but all of these ideas work some of the time.

Created on 23-Mar, 2011 by HKCCMA.

Last Edited on 09-Apr, 2011 by HKCCMA.